Solutions

Customer Relationship Management

CRM or Customer relationship Management is the key for the suceess of any company. It goes far beyond account and opportunity management or support case tracking. It's a fundamental approach to business that recognizes the relationships you have with your customers, who are the key in the competitive advantage in the fast changing, global market today.

That's why CTQTech designes CRM services to help you make the most of your client relationships. Whether your looking to drive greater customer profitability, reduce cost of sales, increase marketing effectiveness, or improve decision making with better customer insight, our delivery teams have the business insights and experience and technical expertise to help you select and implement the CRM solution that best meets your company's needs.

From requirements analysis and solution design to implementation, training, and on-going support, we provide the full range of CRM services needed to get your initiative off the ground. Or, if you have a specific project for your existing CRM system that you'd like help with, we can quickly engage with your team to implement a point solution with a minimum of cost and effort on your part.

Regardless of your company's size or industry, CTQTech can help your sales team take advantage of this significant opportunity by integrating these data sources into your CRM system to provide a seamless end-user experience. Our flexible delivery model and deep CRM expertise deliver proven solutions to make your customer interactions more productive and your business relationships more profitable.

With our robust domain expertise, we help you chart the most sensible course for your business. Our CRM application development services include:

  • Business and workflow assessment - We review your business processes and workflows in order to define the CRM application requirements, determine the right CRM solution, and uncover any potential problems early on.
  • Product evaluations - Our consultants analyze both off-the-shelf and custom-built CRM software against your business strategy.
  • Application development - Our service experts develop the technology architecture and user interfaces to support your CRM solution. We also design and build flexible, custom CRM applications or customize pre-packed CRM software to address your business problems.
  • Auditing and testing - We confirm that the application meets your expectations and that it delivers the reliability, security and functionality you demand.
  • Data migration - Our personnel ensure that all the data stored in your current applications is successfully migrated into your new CRM solution.
  • Implementation and integration - We deliver end-to-end implementation services that ensure the CRM application seamlessly integrates into your current environment; performs properly with your other business applications; and supports your end-to-end business processes.

We work with following CRM Products as well,

  • Microsft Dynamics CRM
  • vTiger
  • SalesForce
  • SageCRM
  • Siebel

Scroll to Top